Repair Policy

Warranty & Repair Policy

dmart proudly guarantees the quality and performance of all our products. Items with defects in materials or workmanship will be replaced or repaired at the discretion of dmart for the practical lifetime of the product. Product damaged through wear and tear, misuse, or neglect may be repaired at a nominal charge.

Learn what is and isn't considered 'Warranty Worthy' on our blog ›

  1. All items being returned to dmart MUST be accompanied by a Return Authorization Number (RA Number). This information allows us, when necessary, to preemptively correspond with Customs officials about your returned item. Unfortunately, items shipped to our Returns Facility without an RA number will not be cleared for import by Customs.
  2. Please select a guaranteed delivery service that provides parcel tracking information, insurance and proof of delivery. dmart is not responsible for items that are lost or damaged during shipping and cannot replace parcels lost during return shipment if proof of tracking is unavailable.
  3. Returned to dmart MUST be accompanied by a Return Authorization Number (RA Number). This information allows us, when necessary, to preemptively correspond with Customs officials about your returned item. Unfortunately, items shipped to 
  4. All items being returned to dmart MUST be accompanied by a Return Authorization Number (RA Number). This information allows us, when necessary, to preemptively correspond with Customs officials about your returned item. Unfortunately, items shipped to our Returns Facility without an RA number will not be cleared for import by Customs.
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