Return Policy

If any product arrives broken/damage, we will be happy to replace the item at no cost to you. Please let us know immediately when an item has arrived broken. We need this information to properly make a claim. All packaging must be saved and photographed. If too much time has allotted and the breakage has not been reported, we will not be able to make a claim, making it hard for us to provide you with a replacement. We cannot accept in any way claims for breakage or shortage more than 3 days after the date of delivery.

You can take it to any Signature Boutique / Franchisee Store for an exchange. Item exchanges are, of course, subject to in-store product availability. It's a good idea to check in-stock availability by calling the Signature Boutique / Franchisee Store or call on 1800 103 3302.

 

Terms and Conditions for Return

•    Please keep the invoice and certificate and/or guarantee card with you if you want to exchange or return a product without which processing the same would not be possible for us.
•    Damaged delivery should be reported within 24 hours of delivery. Products damaged at delivery would be exchanged.
•    All items must be returned in their original condition 'unworn and unaltered’.
•    Products with scratches, dent will not be accepted.
•     Items returned without the attached brand / security tag will be subject to a 5% revaluation fee.
•    In the unlikely case of a manufacturing defect, we will replace the piece free of cost.
•    Any product can be exchanged only once.

 

Who pays for the reverse logistics in following cases

•    Manufacturing Defect: In case of a manufacturing defect, the Company will bear the cost.
•    Delivery: In case of delivery problems or in case of delivery of wrong products, the Company will bear the cost.
•    Exchange: If you want to exchange the product for any reason other than a manufacturing defect or a wrong delivery, the delivery charges will be borne by you (customer).

Please call us at 1800 103 3302 or mail us at sales@dmartexclusif.com if you have any queries or concerns about our Exchange/Buy-Back policy.

Once your return has been received by us and it complies with our returns policy, a refund/return claim is initiated immediately. If you canceled a pickup item, and you were billed for it, we initiate your refund immediately after you submit your cancel request. The way your refund is processed depends on your original payment method.

 

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